Shipping
Post Haste Couriers - Christmas Cut Off Dates
Orders purchased before 11am weekdays will be shipped the same day up until 24th Dec
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We ship NZ and Australia.
(ex PO Box addresses).
Our website prices are quoted in New Zealand Dollars, but you can select your own currency in the top right hand corner. Once you proceed to checkout, our prices will revert back to NZ Dollars, but your credit card will be charged in your country's currency.
SHIPPING RATES:
- New Zealand:
Post Haste
Urban Courier $6.99 NZD - 1 to 3 working days
Rural Courier $9.50 - 2 to 5 working days
FREE NZ SHIPPING on orders over $200
- International:
Australia (standard non tracked) - $16.99
Australia (courier tracked) - $26.99
All Post Haste deliveries require signature upon delivery unless requested not to by the customer upon checkout.
INTERNATIONAL ORDERS
If you are purchasing from outside of New Zealand, a customs or import duty charge may incur. We take no responsibility for any charges, duties or taxes incurred at the receivers end. If you want more information you will have to contact your local customs office. Orders cannot be returned to sender. All charges are to be paid on delivery of order by the customer. Mondaysilks.com will never pay these customs charges for you.
Terminology:
- Working days are Monday to Friday and exclude holidays and public holidays
- Dispatched order is when the the product is shipped. You will know this because you will receive a shipping notification email.
SALE PURCHASES
ALL SALE ORDERS ARE FINAL. We unfortunately cannot offer exchanges returns or refunds on sale purchases to please choose carefully.
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RETURNS POLICY
Please send all refund/return enquiries to hello@mondaysilks.com
• If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement.
• All returned merchandise must be in their original packaging unused, altered or washed and all tags attached and in good condition.
• If you change your mind and wish to exchange an item for a different colour, that's no problem. To be eligible, your item must be returned within 30 days of purchase. Please use a trackable shipping method, as we will not be responsible for lost goods. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. We will charge a freight fee to dispatch your replacement, depending on your location.
• ALL SALE ORDERS ARE FINAL. We unfortunately cannot offer exchanges returns or refunds on sale purchases to please choose carefully.
• We reserve the right to refuse a refund if the item(s) is returned not in the condition it was sent.
Let customers speak for us
Really impressed with your product and your service
When a problem arose with the courier, and shipping was delayed, Monday Silks responded immediately and made sure the gift pillowcase I had ordered got to its intended recipient as soon as possible. Very good personal service.
I had a query which I emailed through and had a response straight away. Great service and lovely product! I love my pillow case!!
Highly recommend
Beautiful quality and love the zip it holds everything in place. Highly recommend. Will be buying more
Beautiful thick silk pillowcase. Love the fuchsia colour too! Best quality I’ve seen.
My order was dispatched the day placed the order. Great pillowcases & love how they have the zip that keeps the pillowcase on. Will be back to purchase more in the future.
Excellent quality silk, this is the second silk cot sheet I've bought from here. It looks nice on my baby boys bed and helps prevent bald spot from forming/getting bigger. Nice to have some options other than just white, though I would have loved a light blue sheet.
I have never had a silk pillowcase or mask before. These two items have not disappointed! Beautifully made and so incredibly luxurious. Delivered quickly and in beautiful packaging. I will definitely be buying more.
Beautiful fabric and excellent with the zip, stops my pillow escaping! Great fast delivery.
I had brought some cheaper pillowcases and recently brought these. These are next level, so beautiful and luxurious, absolutely recommended. I've just ordered a second set!
I loved it however I do think it would be nice if the concaved area was a little larger.
My pink silk pillow case arrived quickly from Fielding and was most beautifully packed.
The reason for purchase was my curly hair and the fact that silk is kinder to this sort of hair than either cotton or linen
Well made, beautifully silky feel, and colour is per description. Super-quick delivery.